S77 Frequently Asked Questions (FAQ)

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you will need to upload a photo of your national ID or passport. This keeps your account secure and helps prevent financial fraud. Once KYC is completed, you will not need to do it again.

No, each person may only hold one s77 account. If multiple accounts are found to belong to the same individual, all accounts will be closed and any accumulated bonuses will be forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive a reset OTP or link. Use it to set a new password. If you still have trouble, contact the support team.

There are several reasons an account may be closed – incomplete KYC, a policy violation, or a security concern. Contact support via live chat or email, verify your identity, and ask about the reason. Most cases are resolved quickly.

The minimum deposit varies by payment method. For most mobile banking and e-wallet options, it starts from BDT 200. The maximum limit depends on your account verification level. See the Deposit page for full details.

With KYC verification complete, withdrawals are typically processed within 24 hours. Mobile banking and e-wallet transfers are the fastest. Processing may take slightly longer on weekends or public holidays.

First, wait a few minutes and refresh the page. If your balance still has not been credited after 30 minutes, take a screenshot of the payment and contact support via live chat. Providing the transaction ID will help resolve the issue faster.

s77 generally does not charge any withdrawal fees. However, some payment methods may apply their own transaction charges, which are outside s77's control. Check the fees for your preferred method on the Deposit page.

A wagering requirement is the number of times you must bet through your bonus amount before it can be withdrawn. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 30,000 in bets before the bonus becomes withdrawable. The specific terms for each bonus are listed in the Bonus section.

Share your referral code with a friend. When they register and make their first deposit using your code, you will receive a referral bonus. Check the Promotions section of your account for bonus amounts and terms.

Most bonuses can be used across all game types. However, some special bonuses are restricted to specific game categories. Read the full terms when claiming any bonus. Casino bonuses may apply only to casino games, and sports bonuses only to betting.

Yes, s77 is fully mobile-optimized. Live Casino runs seamlessly on both Android and iOS directly from your browser. For the best experience, a stable internet connection (4G or Wi-Fi) is recommended.

In the s77 Sports Betting section, you can bet on cricket, football, tennis, badminton, kabaddi, and more. Live in-play betting is also available. Special odds are offered for Bangladesh cricket matches.

In a fish game, you use a cannon to catch fish in the ocean. Each fish has a different value – bigger fish earn bigger rewards. You set your own bet size. Simple rules and fast rounds make it a very popular choice.

After logging in, go to the "Security" section under Account Settings. Verify your mobile number to enable 2FA. From then on, you'll receive an OTP on your phone with every login. Keeping this feature on significantly improves your account security.

Yes, s77 is an internationally licensed online gaming platform. It undergoes regular third-party audits to ensure all game outcomes are completely fair and random.

Never share your OTP, password, or payment details with anyone over the phone or chat. s77 staff will never ask for this information. Any such request is a clear sign of fraud. If anything seems suspicious, change your password immediately and notify s77 support.

Yes, s77's support team is available in Bengali. A team specially trained to assist Bangladeshi users is available 24 hours a day, 7 days a week via live chat.

Common issues are typically resolved within minutes via live chat. More complex cases — such as payment disputes or account recovery — are usually handled within 24–72 hours. Providing relevant screenshots and details with your request helps speed up the process.

s77's Responsible Gaming The page includes full details on all protective tools, including Deposit Limit, Self-Exclusion, and Cooling Off Period. If you are struggling with gaming, reach out to support – you will receive help without judgment.